Loan Portal Registration
Loan Portal Registration
Frequently Asked Questions
How Can I Register for the Travel Loan Customer Portal?
Complete the following form to register for the Travel Loan website:
Once the form is completed, we will send an activation email with your username and a link to change your password.
What will the activation email look like?
The activation email will have a subject line Your activation email: Welcome to Magentrix! and will contain your username and a link to change your password.
Sample:
Dear [NAME]
A login has been created for you.
Username: [email address provided on form]
Please login to the system via [provided link] and change your password as soon as possible.
Thank you
Global Refuge Portal Team
What to do after you Receive the Email with the Login Details?
Please refer to our guide here for instructions on logging into the loan portal.
Can I register for multiple case number with the same email?
No. Each loan account requires a unique email.
How long will it take to get a response after I submit by registration form?
We will send you a sign-up link within 2 business days. If you have not received this link, please contact us.
The Loans Services Team is available Monday-Friday from 9 a.m. to 5 p.m. Eastern Time.
Be sure to include your case number in all correspondence, or have it available when you call. You can find your case number on your statement.
📞Phone
1-866-507-9464
Global Refuge Loan Services
700 Light Street
Baltimore MD 21230
