Loan Portal Registration

Loan Portal Registration

Frequently Asked Questions

How Can I Register for the Travel Loan Customer Portal?

Complete the following form to register for the Travel Loan website: 

Loan Portal Request 

Once the form is completed, we will send an activation email with your username and a link to change your password.

What will the activation email look like?

The activation email will have a subject line Your activation email:  Welcome to Magentrix! and will contain your username and a link to change your password.

Sample:

Dear [NAME]

A login has been created for you.

Username: [email address provided on form]

Please login to the system via [provided link] and change your password as soon as possible.

Thank you

Global Refuge Portal Team

Can I register for multiple case number with the same email?

No.  Each loan account requires a unique email.

How long will it take to get a response after I submit by registration form?

We will send you a sign-up link within 2 business days.  If you have not received this link, please contact us.


The Loans Services Team is available Monday-Friday from 9 a.m. to 5 p.m. Eastern Time.

Be sure to include your case number in all correspondence, or have it available when you call. You can find your case number on your statement.

📧Email

travelloan@globalrefuge.org

📞Phone

1-866-507-9464

📬Mail

Global Refuge Loan Services
 700 Light Street
 Baltimore MD 21230


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